Terms and Conditions and Cancellation Policy

If you need to cancel your workshops place

Please let us know as soon as possible.  Tell us 4 weeks prior to the workshop date and you can transfer to another workshop, if there are places available.  Alternatively you can have a credit for the sum paid which must be used within that calendar year.  Which ever you chose, a 20% cancellation fee will be charged.

If you give less than 4 weeks notice, your payment is non-refundable and non-transferable.

We recommend that you find someone else to take your place.  Just let us know and if there are any special dietary requirements.

If we manage to re-sell your place within 4 weeks of the course date we will refund your payment minus 20% cancellation fee or give you a credit less 20% to be used within that calendar year.

If we need to cancel a workshop:

Although we make every effort not to disappoint people, occasionally we may have to cancel a workshop due to tutor illness or other unforeseen circumstances.

We will try to give you as much notice as possible

You can choose to transfer to another workshop, subject to availability or we will give you a full refund of fees/deposit paid

Whilst we will make every effort to find a replacement tutor, this is not always possible at short notice or because a number of our tutors have very specialist skills.

Unfortunately we are unable to refund any travel, accommodation or an other related costs that you may have incurred in booking a workshop.

Health and Safety

We take our Health and Safety responsibilities very seriously and aim to keep all students safe whilst they take part in creative workshops.  We ask students to listen carefully to Health and Safety instructions provided by the tutor and familiarise yourselves with fire and emergency procedures that are displayed on the walls of the building.  Thank you for your support. 

Whilst we endeavour to meet the needs of students with special dietary requirements, we do handle all nine allergens in our food production area.  Students must inform us of these at least a week prior to the workshop date if they have special dietary requirements.

Complaints

In the unlikely event that you wish to make a complaint, please talk to the tutor first, during the session.  They may be able to resolve the problem.  If you feel unable to do this or you feel your complaint has not been resolved, please speak to George Grange in person or call her on 01539 821210 on the day.    She will be happy to discuss your concerns.